Support

Common things

• I lost my phone / I'm moving to a new one. Your data lives on your device, so restore it from your own iCloud or Google backup, or import the CSV you exported. We hold no copy and cannot recover anything for you. That's the trade for an app with no server, and it's why export is free.
• How do I get my data out? CSV export, in the More tab. Free, always, in every version. It is never placed behind a payment.
• I already have a spreadsheet. CSV import reads it, and shows you a mapping screen to approve before a single row is written.
• I paid and it's not showing on my other phone. Use Restore Purchases. Purchases are tied to the Apple or Google account you bought with, not to any TillyFlo account, because there isn't one.
• I want a refund. Refunds are handled by Apple or Google under their own policies, not by us. We never take the payment, so we can't return it. Apple: reportaproblem.apple.com. Google: the Play Store order history. Tell us anyway, so we know what went wrong.
• A number looks wrong. Please tell us, with a screenshot if you can. This is the one category of bug we drop everything for.

Reporting a bug well

The most useful bug report names the screen, what you expected, and what happened instead. If it involves a figure, the numbers that produced it matter more than the screenshot, though send both.

Please don't send us a real customer list or a screenshot of real inventory unless you mean to. We don't need your data to fix a bug, and we'd rather not have it.

Accessibility

TillyFlo is built for people reading a phone in bad light, at arm's length, often with gloves on. Dynamic Type is supported, touch targets are oversized, and no figure is distinguished by colour alone. If something is hard to read or hard to hit, that's a bug. Tell us and we'll fix it.